Refund policy
Return & Refund Policy
You have 30 days from the date you receive your order to change your mind. To be eligible for a return, the item must be unused, complete, and returned in its original packaging.
Return Procedure
- Contact us at hello@pulsana.us to request a Return Authorization.
- Ship the product to the address provided to you by our support team.
- Once the product is received and inspected, you will receive an email confirming the refund or denial (if the product was used or damaged).
Refunds
If your return is approved, a full refund will be issued to your original payment method within 5-10 business days.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the product is defective or we made an error.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without proof of shipment.